Frequently asked questions

Hospitly Elite is a discreet placement agency for private household staff — butlers, nannies and governesses, private chefs, housekeeping, chauffeurs and estate teams. We connect searching households with vetted professionals internationally. We are not an employer and not a staffing agency.

For candidates the service is entirely free. You never pay any fee (§ 296 SGB III). Costs arise solely on the client’s side.

Contact is via personal consultation, not a self-service account. A fee is due only on success: when a placed professional starts, by invoice. We discuss the amount and terms individually and transparently in advance. If the professional leaves within three months of starting, we search again at no further fee. There is no online purchase with an immediate payment obligation.

Register for free, confirm your email and complete your profile including your CV. You can then apply to suitable positions and save positions.

The database and login run via Supabase in the EU (Frankfurt); we additionally keep an encrypted backup on our own server in Germany. We use no tracking. We share your application data only with your explicit consent — see our privacy policy for details.

Yes, yourself at any time — in the logged-in “My area” via “Delete account”. Your personal data is removed; purely invoice/tax-relevant data is retained for up to 10 years as required by law (§ 147 AO).

The platform is in an open test phase. Features and content may change, and occasional errors or outages are possible. Uninterrupted or error-free use is not guaranteed in this phase.

Fastest by email to info@hospitly.de. We will get back to you as soon as possible.